LDH NEWS
Notice on termination of "TRIBE KINGDOM" service
Thank you very much for using our smartphone game application "TRIBE KINGDOM" over these years.
We regret to inform you that "TRIBE KINGDOM" will cease operations on 7/31/2025 (Thu.).
On behalf of the entire development team, we sincerely apologize for this unexpected announcement.
Since the launch of "Kitchen Kingdom Blast" in 2022, we have been striving to develop and operate the game to ensure it brings enjoyment to everyone. However, unfortunately, we came to the conclusion that it would be difficult to continue providing the service in the future.
We would like to express our deepest gratitude to all users who have been giving support and love to "TRIBE KINGDOM" over these years, and we apologize once again for this announcement.
【Schedule until Service Termination】
The schedule until service termination and various measures are as follows.
・5/2/2025 (Fri.) 18:00
Notice of service termination and discontinuation of sales for paid In-game items (paid diamonds and other paid items) (New in-game purchases will no longer be available from the time this announcement is published).
・7/31/2025 (Thu.) 13:00 (tentative)
"TRIBE KINGDOM" service termination date (Game servers will be shut down on the above date and the game will no longer be available.)
・After 13:00 on 7/31/2025 (Thu.) (tentative)
Start date for applications for refunds of unused paid diamonds (The refund process for any unused paid diamonds will begin upon service termination).
【About Refund for Paid Diamonds】
As the service terminates, we will refund unused paid diamonds (purchased) in accordance with the provisions of Paragraph 1 of Article 20 in the Payment Services Act.
Refund applications will be accepted from 13:00 on 7/31/2025 (Thu.).
In addition, free diamonds are not eligible for refunds.
Players wishing to apply for refunds should contact us via the following inquiry email address after 13:00 on 7/31/2025 (Thu.).
Please include your "user ID (player ID)", "your name", and "the number of unused paid diamonds" in the email. Later, we will inform you of the refund procedure on the website (or in the application).
Refund application period: 7/31/2025 (Thu.) 13:00 ~ 10/31/2025 (Fri.) 13:00
We will not accept applications made after the above period. Please apply as early as possible.
Notice: If you are considering applying for refunds, please be sure to check your player ID before the service ends (How to check: Click the menu button in the lower right corner of the home screen > Profile screen > Player ID).
Please refrain from deleting the application or reinstalling it due to changing devices until the refund process has been finalized.
Otherwise, we may not be able to check your game data.
We recommend that you save the screenshot of your profile screen.
【To Players Who Are Currently Using Subscription Services (Kitchen Pass) (notice on cancellation of subscriptions)】
If you are currently using the monthly subscription service or regular subscriptions to "TRIBE KINGDOM", please follow the procedures below to cancel your subscriptions before the end of the service.
*If you do not cancel your regular subscriptions, you may continue to be billed after the service ends.
If you are billed after the service ends, please check Apple's or Google Play's refund procedure. (Please refer to the support page below). Please note that we will not offer direct refunds related to the subscriptions (Kitchen Pass). Thank you for your understanding.
Apple Refund Application Method: https://support.apple.com/ja-jp/billing
Google Play Refund Policy: https://support.google.com/googleplay/answer/2479637?hl=ja
Cancellation procedure for iOS version of the application (App Store)
1. Open the "Settings" application on your iPhone.
2. Tap your Apple ID name displayed at the top of the screen, and then select "Subscription" menu.
3. Select "TRIBE KINGDOM" from the subscription list.
4. Tap "Cancel Subscription" on the displayed screen, and follow the instructions on the confirmation screen to complete the cancellation procedure.
*Depending on the version of iOS you are using, the item name may be displayed as "Registration" instead of "Subscription".
*If you registered multiple subscriptions under your Apple ID, please make sure that you have selected the appropriate "TRIBE KINGDOM".
Cancellation procedure for Android version of the application (Google Play)
1. Open "Google Play Store" application on your Android device.
2. Tap the profile icon at the upper right corner of the screen, and select "Payment and Subscription" from the menu to open the "Subscription" list screen.
3. Select "TRIBE KINGDOM" from the subscription list.
4. Tap "Cancel Subscription" and follow the instructions on the screen to complete the cancellation procedure.
*Depending on the version of Android OS and the Google Play app specification that you are using, the displayed content may be different.
*Even if you cancel your subscription, you can continue to receive the bonus items until the end of the validity period.
【Notice on Event Prizes & Related Goods】
Regarding the prizes and related goods that you received in campaigns and events in and outside of the game, the operation team will sequentially send those that have already been applied for.
Details such as shipping times will be announced at a later date. We kindly ask for your patience in the meantime.
Please note that we are unable to make applications that are outside the application period or any new applications. We apologize for any inconvenience this may cause.
【Inquiries】
For inquiries about service termination or other matters, please contact us via the following methods.
Depending on the content of your inquiries, the operation team will give replies in sequence.
・How to make inquiries when the game is running
Please send an inquiry email from the menu at the lower right corner of the game title screen>"Contact Us".
・How to make inquiries after the service terminates
Email address: kitchenkingdom-b-support@clappers.jp
There is only a short period of time left until the service ends. We hope you will enjoy "TRIBE KINGDOM" to the end.
We would like to express our sincere gratitude again for your support and love to "TRIBE KINGDOM" over these years. The entire operation team would like to express our deepest gratitude for your support. At the same time, we would like to apologize again for the termination of the service.
In addition, we are currently considering the sales of "TRIBE KINGDOM" Special Thanks Goods. Please wait for a separate announcement.
May 2, 2025 Clappers, Inc. "TRIBE KINGDOM" Operation Team
We regret to inform you that "TRIBE KINGDOM" will cease operations on 7/31/2025 (Thu.).
On behalf of the entire development team, we sincerely apologize for this unexpected announcement.
Since the launch of "Kitchen Kingdom Blast" in 2022, we have been striving to develop and operate the game to ensure it brings enjoyment to everyone. However, unfortunately, we came to the conclusion that it would be difficult to continue providing the service in the future.
We would like to express our deepest gratitude to all users who have been giving support and love to "TRIBE KINGDOM" over these years, and we apologize once again for this announcement.
【Schedule until Service Termination】
The schedule until service termination and various measures are as follows.
・5/2/2025 (Fri.) 18:00
Notice of service termination and discontinuation of sales for paid In-game items (paid diamonds and other paid items) (New in-game purchases will no longer be available from the time this announcement is published).
・7/31/2025 (Thu.) 13:00 (tentative)
"TRIBE KINGDOM" service termination date (Game servers will be shut down on the above date and the game will no longer be available.)
・After 13:00 on 7/31/2025 (Thu.) (tentative)
Start date for applications for refunds of unused paid diamonds (The refund process for any unused paid diamonds will begin upon service termination).
【About Refund for Paid Diamonds】
As the service terminates, we will refund unused paid diamonds (purchased) in accordance with the provisions of Paragraph 1 of Article 20 in the Payment Services Act.
Refund applications will be accepted from 13:00 on 7/31/2025 (Thu.).
In addition, free diamonds are not eligible for refunds.
Players wishing to apply for refunds should contact us via the following inquiry email address after 13:00 on 7/31/2025 (Thu.).
Please include your "user ID (player ID)", "your name", and "the number of unused paid diamonds" in the email. Later, we will inform you of the refund procedure on the website (or in the application).
Refund application period: 7/31/2025 (Thu.) 13:00 ~ 10/31/2025 (Fri.) 13:00
We will not accept applications made after the above period. Please apply as early as possible.
Notice: If you are considering applying for refunds, please be sure to check your player ID before the service ends (How to check: Click the menu button in the lower right corner of the home screen > Profile screen > Player ID).
Please refrain from deleting the application or reinstalling it due to changing devices until the refund process has been finalized.
Otherwise, we may not be able to check your game data.
We recommend that you save the screenshot of your profile screen.
【To Players Who Are Currently Using Subscription Services (Kitchen Pass) (notice on cancellation of subscriptions)】
If you are currently using the monthly subscription service or regular subscriptions to "TRIBE KINGDOM", please follow the procedures below to cancel your subscriptions before the end of the service.
*If you do not cancel your regular subscriptions, you may continue to be billed after the service ends.
If you are billed after the service ends, please check Apple's or Google Play's refund procedure. (Please refer to the support page below). Please note that we will not offer direct refunds related to the subscriptions (Kitchen Pass). Thank you for your understanding.
Apple Refund Application Method: https://support.apple.com/ja-jp/billing
Google Play Refund Policy: https://support.google.com/googleplay/answer/2479637?hl=ja
Cancellation procedure for iOS version of the application (App Store)
1. Open the "Settings" application on your iPhone.
2. Tap your Apple ID name displayed at the top of the screen, and then select "Subscription" menu.
3. Select "TRIBE KINGDOM" from the subscription list.
4. Tap "Cancel Subscription" on the displayed screen, and follow the instructions on the confirmation screen to complete the cancellation procedure.
*Depending on the version of iOS you are using, the item name may be displayed as "Registration" instead of "Subscription".
*If you registered multiple subscriptions under your Apple ID, please make sure that you have selected the appropriate "TRIBE KINGDOM".
Cancellation procedure for Android version of the application (Google Play)
1. Open "Google Play Store" application on your Android device.
2. Tap the profile icon at the upper right corner of the screen, and select "Payment and Subscription" from the menu to open the "Subscription" list screen.
3. Select "TRIBE KINGDOM" from the subscription list.
4. Tap "Cancel Subscription" and follow the instructions on the screen to complete the cancellation procedure.
*Depending on the version of Android OS and the Google Play app specification that you are using, the displayed content may be different.
*Even if you cancel your subscription, you can continue to receive the bonus items until the end of the validity period.
【Notice on Event Prizes & Related Goods】
Regarding the prizes and related goods that you received in campaigns and events in and outside of the game, the operation team will sequentially send those that have already been applied for.
Details such as shipping times will be announced at a later date. We kindly ask for your patience in the meantime.
Please note that we are unable to make applications that are outside the application period or any new applications. We apologize for any inconvenience this may cause.
【Inquiries】
For inquiries about service termination or other matters, please contact us via the following methods.
Depending on the content of your inquiries, the operation team will give replies in sequence.
・How to make inquiries when the game is running
Please send an inquiry email from the menu at the lower right corner of the game title screen>"Contact Us".
・How to make inquiries after the service terminates
Email address: kitchenkingdom-b-support@clappers.jp
There is only a short period of time left until the service ends. We hope you will enjoy "TRIBE KINGDOM" to the end.
We would like to express our sincere gratitude again for your support and love to "TRIBE KINGDOM" over these years. The entire operation team would like to express our deepest gratitude for your support. At the same time, we would like to apologize again for the termination of the service.
In addition, we are currently considering the sales of "TRIBE KINGDOM" Special Thanks Goods. Please wait for a separate announcement.
May 2, 2025 Clappers, Inc. "TRIBE KINGDOM" Operation Team